Archive for commerce

Integrated transaction platforms

Posted in General, Innovation, technology with tags , , , , , , , , , , on July 22, 2010 by newideasconsult

With online technology developing quite aggressively we have an ideal opportunity to design and commission all-inclusive solutions for enterprise clients. You can also define this as multi level x-commerce solutions, where the traditional x-store or x-mall or multi-store customer facing platform is completely integrated with the transaction processing platform.

Having one platform that integrates all the required components for environments with a high volume of transactions to operate with the minimum external assistance makes me quite heady.  For example imagine a system that starts out day one with an integrated eBay, PayPal and Skype module.  Having the time to work out each component’s role with the platform, clearly defining where data can be shared within a common database, and setting out combined parameters for a smooth UI, and so on, could start us off on a whole new path in regards to x-commerce.

There are so many advantages to such an initial integrated model not just from a technology point of view, but also in terms of operations.  One view of a customer, one process to resolve disputes, one fee recipe to determine all revenue contributors in a transaction from end to end, and so on and so on.  Are there examples of such combined and integrated solutions already?

Aggressive Sales Tactics on the Internet and Their Impact on American Consumers

Posted in General with tags , , , , , , , , , , , , on November 17, 2009 by newideasconsult

The Internet suffers from various issues since its inception, but none so frustrating as caused by one of its biggest attributes, cardholder-not-present transactions, namely virtual merchants and their sales tactics. I guess pixels make sales transparency a hard thing to substantiate when it allows virtual businesses to spring up overnight, representing any number of real individuals or corporations or products or services, quite often without any intention to satisfy their customers requirements or needs, and designed to extract the maximum fee for doing so. Pixels have made setting up business very easy, and even more so the setting up of commercial traps for the inexperienced consumer.

In the past various programs by honest merchants or by consumer bodies have attempted to control and expose such businesses and their nebulous promises of instant customer satisfaction.  Of these types of businesses hardest to control has been the online discount club or membership clubs that offer all kinds of rewards in exchange for monthly subscriptions.  Millions have been raked in from consumers seemingly in a hurry to join the fray and enjoy their benefits, except that the consumers mostly seemed to have been fooled or tricked into signing up, and now turn out to have been less than happy about their memberships.

Well done to the US Senate Committee on Commerce, Science & Transportation who have today released the results of their investigation into these clubs and their tactics.  It is about time consumers have someone fighting on their side.  Having been in the payments industry for the past 9 years, I had first hand experience in dealing with business people who felt quite justified with such tactics and often very offended when we pointed out the problems we saw with their business model.  Rejecting them completely in terms of switching their transactions made sense to both my colleagues and I as the methods of their revenue generation off unsuspecting customers was very clear to us.  Too many such ‘clubs’ have stolen millions from consumers over the past 10 years and the US government’s attempts to block and finally stop such practices can only be highly commended.

Now if we can just convince Canada to do the same…